Learning from Retail – Is it a Store or an Ad or an Exhibit?

  • How about ROI? Maybe we need to throw out ROI – for a moment at least and rethink the rationale for exhibiting. What if the rationale is to make your exhibit a gathering space for your company fans – kind of a  branded town square. Provide education and other value-added services that build your relationship with your customers. Sometimes warm and fuzzy beats ROI – in the long term anyway.
  • Think of the largest fan zone for technology: The Consumer Electronics Show. Here many of the larger brands have long adopted the Exhibit-as-Experience concept. Hardly able to move in the crowded exhibit space, you feel part of a brand community – maybe without even interacting with anyone from the exhibiting company. Yet it was cool and memorable.