Feet On Street Marketing firm in navi mumbai

Becoming Marketing Active: The Fulcrum Guide to Getting Started with Business Marketing –  In the first part of our guide to becoming marketing active Feet On Street Marketing firm in navi mumbai, we looked at some of the reasons that drive a business to start marketing (if you missed part one, check it out here). But once you’ve made the decision to embark on a marketing strategy for your business, what next? Where do you start and what steps should you take to ensure a smooth and successful process? As is so often the case in business (and life!), preparation is key. So before rushing into any kind of marketing, it’s important to take the time to plan, research and strategise for success. In order to create an effective marketing strategy, you need to develop a thorough understanding of your market, your competitors and your business itself. This means getting back to basics and equipping yourself with all the information you need to identify marketing activities that work for your brand. 1) Research your target market How much do you know about the target audience of your product or service? We’re not just talking about age, sex or occupation (though, of course, you need to know these too). To have the best chance of reaching your target market, you need to dig deeper and find out exactly what drives them towards purchase. What kind of triggers are they most likely to respond to? Which elements of the marketing mix have the most impact on them? How will your product or service benefit them? Understanding these aspects of your target audience will enable you to position and market your brand accordingly, so comprehensive market research is essential. It’s often easier (and more cost-effective) to outsource this type of research to a professional agency who will be better placed to obtain the information you need. 2) Analyse your competition In order to stay ahead of your competitors, you need to know who they are, what they’re doing and how they’re doing it. Once you’ve identified who your key business competitors are, look into the marketing methods they’re using and the way in which they have positioned their brand. What channels and platforms have they chosen to market their business? How are they promoting their brand and its products/services? Consider which elements are crucial to your own business and how you can position your brand in order to get ahead. 3) Define your objectives What do you want to achieve from your marketing activity? Whether it’s to increase your revenue, establish your business in a new market segment or improve brand awareness, setting clear, measurable marketing objectives is vital in understanding what steps need to be taken in order to achieve these goals. Make sure that each identified objective is specific (how much do you want to increase revenue by?), achievable (is it realistic?) and has a timeframe for accomplishment (are you aiming to achieve this goal in three months or a year?). You also need to make sure that your marketing objectives tie in with your overall business objectives. 4) Understand your business You may think you have a pretty good understanding of your business, but it’s surprising what insights can be achieved when you conduct a thorough SWOT analysis (strengths, weaknesses, opportunities, threats). Be rigorous, be meticulous, and above all be brutally honest. Is a lack of staff training letting your business down? Are your prices too high to compete in today’s market? Arming yourself with this knowledge is invaluable in developing a marketing strategy that leverages your company’s strengths and addresses those areas which need to be improved. In the next instalment of the Fulcrum guide to becoming marketing active, we’ll be looking at the raft of marketing channels available and helping you to identify which ones are best for your business. If you have something to share on this topic, why not get in touch? Leave your comments below…  

Feet On Street Marketing firm in navi mumbai

Does the Face of Your Brand Speak its Language?

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A mind-blowing campaign concept with flawless planning can fall flat if the face of the brand – the brand ambassador – is ineffective. Not only does a poorly trained brand ambassador yield little in terms of the much talked about Return on Investment, they can also have a hugely negative effect on a brand’s image, leaving behind more detrimental than good results.

We all know that consumers are quick to complain about bad experiences, which often results in brands losing even the most forgiving consumer, and can cost them an untold number of potential customers yet to even purchase a product. Now add the power of social media, and one bad experience can be shared hundreds of thousands of times, potentially causing massive damage.

Whether doing your grocery shopping, walking through a shopping mall, visiting an exhibition, playing a round of golf, or stopped at an intersection, consumers constantly cross paths with brand ambassadors. But how many of these interactions are meaningful, and actually achieve their objectives?

If, like me, you more often than not avoid these one-on-one interactions at all costs, then you are not alone. However, this is not due to the ineffectiveness of this form of marketing, but rather due to poor execution. We cannot underestimate the value of these face-to-face interactions, it allows brands to connect with their target market using all five senses, creating memorable experiences and forming emotional links, and it also enables more complex brand information to be communicated with ease. If activated correctly, experiential marketing is arguably the most powerful form of marketing.

 

Pennywise, Pound Foolish

Clients and agencies put enormous trust in brand ambassadors, and they can make or break a campaign. In today’s competitive environment and price wars, all too often the saying “you get what you pay for” rings true. I consistently come across brand ambassadors that are uninterested, not proactive, with little to no product knowledge. In more concerning instances, while acting as a mystery shopper auditing another company’s promoters for a client, I have been given completely incorrect information that could have had serious legal implications for a brand. In these instances, budget spent on these activations has been completely wasted and has put the brand at immense risk.

 

Don’t Compare Apples with Oranges

When comparing agency quotes, it is imperative that brand managers be more concerned with quality than price. As an agency we understand that it is our responsibility to give our brand ambassadors the tools required to perform exceptionally. The most important tool we can provide them with is training. Not only does this reinforce the fact that they are a valued member of our team, it empowers them and encourages them to be loyal and always give their best.

With this in mind our Training Manager, a SETA certified facilitator, developed a unique and intensive BA training academy module which equips our brand ambassadors with the knowledge to read their consumer, helping them to understand their wants and needs. This enables them to effectively upsell, provide awesome customer service, and ultimately afford the consumer an all-round positive brand experience. Our customised campaign specific training also drills down into product specific upselling skills, in-depth product training and thorough understanding of campaign objectives and mechanics.

 

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