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A Selling Attitude

Good selling , Street Guerilla marketing &retailer marketing requires that you understand the product well and work to appreciate the customer’s requirement. But before and beyond all that, the secret of a good salesperson is about what goes on inside their head.

Above all, selling is an attitude. It’s how you think and feel. It’s about your whole approach to yourself, your company, your products and, of course, your customers. All of this can be condensed to three words: Confidence, pride and care.

Confidence
The basis of all successful selling is confidence. This does not mean blind hope — it is more about how you think about yourself and the future.

Self-belief
A confident person believes in themself and their abilities to sell. In order to create trust, the first thing that you sell is yourself. Whilst self-belief does not guarantee a sale, it always increases the probability of success.

If you go into a selling situation and you do not even believe in yourself, then you are doomed to failure. If you do not believe in yourself then the customer will not believe in you either, nor will they believe what you say. Your doubt will become their doubt and doubt does not lead to the sale.

Informed optimism
Blind belief is not always a good thing. Being positive because you have studied the product and the customer is greater reason to be confident. Belief and optimism provide powerful support but they do not replace factual knowledge.

If you are ready to sell, with good information at your fingertips, them you have good reason to be optimistic. Even if you do not have complete information (and who does), a tendency to optimism also helps create a positive attitude.

Can-do
Finally, self-belief and an optimistic approach lead to a ‘can-do’ attitude which means you will get out there and create the sale through your thoughts and actions. Belief is not enough: you’ve got to put in the work too.

Pride
There are two forms of pride. As one of the seven deadly sins, it can be a very selfish thing. But pride placed outside yourself is an important attitude that communicates and transmits itself to your customers.

Pride in the company
First, you should be proud to work at your company. Associating yourself with the brand and the brand values should make you feel good. You should be happy to tell others where you work.

Pride in the product
Secondly, you should be proud of what you are selling. Just thinking that you have the privilege of selling such a fine product should make you very happy indeed.

As with pride in the company, an intrinsic pride in the product is a powerful motivator, both for you and for your customer.

Care
Finally, a selling attitude is a caring attitude. Rather than just dump products on customers, if you want them to ever come back again, you should care about them and their problems, and hence be proud of how your products will help.

Care for customers can include taking time out from the normal selling context to check up on them, that the product is working ok and that they are happy with it. It can even include sending them Christmas and birthday cards — to their partner too.

When others know that you care about them, personally, then they will be far more willing to trust you — and trust is the first doorway towards selling.

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Seasonal Marketing Opportunities

Preparing your business for the upcoming seasonal events Street Guerilla marketing, retailer marketing  ahead can be an exciting opportunity to connect with your audience, increase traffic and boost profits and revenue whether it’s Festival or Christmas. We have a few tips (and tricks) on how to plan your national holiday campaigns and apply them for your business through visual displays.

Tip #1: Make a statement Imagine you are creating a scene. The first step to creating your seasonal campaign is to identify the holiday and research your ideas accordingly. Think outside-of-the-box by brainstorming and using holiday keywords to build up your ideas and taking them to the next level. To avoid any generic ideas, you can combine your business services with the holiday of your choice for extra creativity. For example, if your store sells a certain product such as , you can create a humorous cardboard cutout of Santa wearing Christmas or a Santa mannequin as a prop and centralise your holiday decorations around that. It would draw attention to your store and therefore increase traffic for your business.

Tip #2: Consider the type of signage solutions and displays you want Banners and signages are the silent sales assistants that you’ll need for your store. They provide the quickest ways to inform your customers about your products, as well as giving them a glimpse on the offers and benefits of your store. They are great tools for any retail display and will go hand-in-hand with your seasonal campaign.

Tip #3: Choose the right colour schemes Colours make a world of difference when it comes to displays and the right colour schemes can either make or break your store presentation. Consider what certain colours remind you of that particular holiday and see if you can link your business brand colours together with that season. Try to aim for less than 3-4 colours in your palette with a primary colour as your main hero and a few complementary colours to balance it out so that your displays aren’t too overwhelming or contrasting.

Tip #4: Remember the importance of placement and positioning There is no point into creating a great holiday display if your customers are unable to find it. Have an idea of where your customers will see your displays and map out the direction you want them to follow by considering the placement and positioning of your props and decorations. If you have a storefront window, use mannequins, cardboard cutouts and props to create a scene. If your business is limited with space, consider displaying an interest piece at the front of your store to evoke curiosity and lure them inside with accompanying decorations.

Tip #5: Keep it fresh Recycling the same old displays every year can be a big no-no for your business. Bob Phibbs from Retail Doc advises that “when you go cheap, you stay another also-ran, bland and boring warehouse of goods in search of someone’s money. Make your decorated store fresh, make it fun and use more lights than you think you should.”

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Does the Face of Your Brand Speak its Language?

A mind-blowing campaign concept with flawless planning can fall flat if the face of the brand – the brand ambassador – is ineffective. Not only does a poorly trained brand ambassador yield little in terms of the much talked about Return on Investment, they can also have a hugely negative effect on a brand’s image, leaving behind more detrimental than good results.

We all know that consumers are quick to complain about bad experiences, which often results in brands losing even the most forgiving consumer, and can cost them an untold number of potential customers yet to even purchase a product. Now add the power of social media, and one bad experience can be shared hundreds of thousands of times, potentially causing massive damage.

Whether doing your grocery shopping, walking through a shopping mall, visiting an exhibition, playing a round of golf, or stopped at an intersection, consumers constantly cross paths with brand ambassadors. But how many of these interactions are meaningful, and actually achieve their objectives?

If, like me, you more often than not avoid these one-on-one interactions at all costs, then you are not alone. However, this is not due to the ineffectiveness of this form of marketing, but rather due to poor execution. We cannot underestimate the value of these face-to-face interactions, it allows brands to connect with their target market using all five senses, creating memorable experiences and forming emotional links, and it also enables more complex brand information to be communicated with ease. If activated correctly, experiential marketing is arguably the most powerful form of marketing.

 

Pennywise, Pound Foolish

Clients and agencies put enormous trust in brand ambassadors, and they can make or break a campaign. In today’s competitive environment and price wars, all too often the saying “you get what you pay for” rings true. I consistently come across brand ambassadors that are uninterested, not proactive, with little to no product knowledge. In more concerning instances, while acting as a mystery shopper auditing another company’s promoters for a client, I have been given completely incorrect information that could have had serious legal implications for a brand. In these instances, budget spent on these activations has been completely wasted and has put the brand at immense risk.

 

Don’t Compare Apples with Oranges

When comparing agency quotes, it is imperative that brand managers be more concerned with quality than price. As an agency we understand that it is our responsibility to give our brand ambassadors the tools required to perform exceptionally. The most important tool we can provide them with is training. Not only does this reinforce the fact that they are a valued member of our team, it empowers them and encourages them to be loyal and always give their best.

With this in mind our Training Manager, a SETA certified facilitator, developed a unique and intensive BA training academy module which equips our brand ambassadors with the knowledge to read their consumer, helping them to understand their wants and needs. This enables them to effectively upsell, provide awesome customer service, and ultimately afford the consumer an all-round positive brand experience. Our customised campaign specific training also drills down into product specific upselling skills, in-depth product training and thorough understanding of campaign objectives and mechanics.

 

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