WHAT IS FIELD MARKETING? Field marketing and marketing Professional in Fort is becoming more popular for companies in various industries. From food and beverage to consumer goods. It’s a tool that can be used to showcase latest products or services in a face to face environment with consumers. Furthermore companies recognise the importance of having brand ambassadors and reps on the ‘front line’ introducing the public to new innovations or delicious treats. This is done in the ‘field’; around shopping centers and in retail hot spots, expos and events, university campus’ and sport stadiums to name a few. Most campaign activities focus on customer facing roles including product demonstrations, direct selling and street training teams. However not all field marketing is consumer facing such as auditing and merchandising.
Goals and outcomes of field marketing will differ from company to company. Some campaigns are designed to increase brand awareness or sales. While others may be to collect data and feedback about the product and its market. At Splatter we have all the tools necessary for the clients desired outcome to be achieved WHAT A FIELD MARKETING TEAM LOOKS LIKE. For successful field marketing campaigns companies might have dedicated teams within their business whose task it is to be creative and manage field marketing initiatives. However agencies are also on hand to support a campaign. By offering staff, management and infrastructure the client can focus on the more creative aspect of the campaign.
A field marketing agency and marketing Professional in Fort tends to work in territories operating with reps within their own regions. Often overlooked by regional or national managers depending on the scale of the team. Although territory management is more important for wide scale national distributing business, smaller brands are recognising the importance of managing promotions on a more local scale using teams to promote, audit and sell in their regions.
WHAT CAN FIELD MARKETING DO FOR YOUR BUSINESS?
1. PRODUCT DEMONSTRATIONS
As mentioned already, demo days are a popular tool of field marketing. These campaigns can stretch from as little as one week to 6 months however some are continuous and full time. For consumer goods this would mean having brand representatives in retail stores and around shopping centers, events or road shows. Finally The Brand Ambassadors are engaging with the consumer and showing them how the product or service works. This is important as it allows a potential buyer to get hands on experience and a feel of ownership of the product; most importantly the rep is also on hand to answers any questions the customer may have. Although a sell is great the main aim of a demo campaign is brand awareness.
Food and beverage take a slightly differently approach. By handing out free samples and one off deals of their product around retail and events, consumers are getting a taste of the brands latest delicious treats and at the same time everyone loves free food! Sampling is a fun activation and is effective when bringing new products to the high street. Marketing Training Learn more about product demonstrations by checking out our in depth guide here.
2. DIRECT SELLING
Much like product demonstrations these campaigns have brand reps or ambassadors at the center of them. The difference is it’s more about the selling of the product. Sales rep might have targets to adhere to. Finally these campaigns are super effective during peak times when the difference in a sale or not can be having a knowledgeable brand rep in store.
Product Demonstrations
Learn more about what direct selling is in our guide here.
3. RETAIL AUDITS AND MERCHANDISING
Auditing takes the reps out off the front line and away from the consumer. Auditing teams are used by marketers to monitor traditional marketing strategies that they put in place across retail. Most of all audits ensure that the brand is represented as it should be on shelves and around retail hot spots. Examples are; checking POS is as it should be across the territories, promotions advertised and running and paid spaces such as gondolas are set up. The data collected from the teams can be useful for the marketers to negotiate better future deals. In addition it also allows for mistakes to be rectified there and then by the reps. Splatter offer a live system that can be monitored by the client in real team meaning that red flags in the field can be dealt with instantaneously .Store Audits and MerchandisingTo learn more about Audits and merchandising view our guide here.
4. GUERRILLA MARKETING
When it comes to guerrilla marketing the gloves are off. They are usually low budget campaigns but with the right imagination and ideas they offer up some unprecedented results. Furthermore the term ‘Guerrilla Marketing’ itself is used to refer to campaigns that surprise consumers in locations and ways they might not usually expect. For that reason the experience remains with the consumer.
5. PRODUCT SAMPLING
Product Sampling
To learn more about sampling work and what that involves view our guide here. WHO DOES WHAT?FIELD MARKETING REP: These guys and girls are the cream of the crop, they are masters of everything. Sometimes they may be conducting training sessions on major proportion for a retailers whole selling team. Another role they find themselves in are in is in the field collecting data and conducted audits. Finally everything in between including sales, merchandising, and working at events. Their primary concern is to drive brand awareness across their region through face to face with consumer and staff on a retail level.
Read about what being a field marketing rep is all about here. FIELD MARKETING MANAGER: The field manager’s role is to oversee the field reps; it is their duty to ensure the field marketing campaigns achieves the clients intended goal. As the manager of all the region, they hold the responsibility of ensuring that all reps are trained and directed towards the client’s goals. In addition the field marketing manager will work closely with the clients marketing executives to align the marketing objectives and goals with team in the field. Finally they will then report the findings and feedback from the team.
Read more about what being a field marketing manager entails here. BRAND AMBASSADOR/BRAND REP As we know by now the BA role is one of the most crucial in field marketing. Ultimately they are usually supplied by the marketing agency and are tasked with promoting and representing the client’s brand. This can work well within a University by hiring a student to represent the brand around campus; this is perfect for low budget campaigns as sometimes all it takes is giving the BA some products to show off. Some larger scale business’ use celebrities to endorse their product and services by making them the face of their brand using social media to promote to their following.
Learn about the various roles within the Field Marketing industry are by reading our guide here.
You can also join our team by signing up here. DO YOU NEED FIELD MARKETING? Field marketing as you have seen is a useful tool to accompany other traditional marketing strategies. For example a company might pay a huge amount of money for prime advertising spot during a major sports event. However if this is the case it is important for the brand to follow up with demos in stores. If there is a brand rep placed in store the following few days after the advertising campaign the customer is more likely to come over and ask some questions about the product.
Another reason you might need field marketing is to ensure your budget has been well spent. After investing into a large scale in-store promotion campaign you want to ensure that it is implemented to the standard agreed with the retailer. Data can be collected by auditing teams and analysed to see if the money had been well spent. Furthermore it also gives opportunity for future campaigns to implemented with higher efficiency and success.
To be able to grow any business, you have to market the product or service to a particular target audience. Without narrowing your focus to a specific customer, you miss the opportunity to be viewed as a specialist or worse spend marketing dollars trying to reach a huge audience and not make much of an impression. To really connect or engage a loyal customer base, you must have a specific message that resonates with them. Otherwise, you will miss out on chances to sell your products and services.
In order to identify the proper target market of your small business, you must conduct market research to learn more about who might need your product or service. Your business can do market research through either a primary or secondary research methods. Once you identify who makes up your target market, then you’ll need to find out more about them as individual people and learn things such as where they spend time online.
What is Primary research?
Primary research is any research that a business does from scratch. Once original data is collected via one-on-one interviews, focus groups, phone calls, surveys, and it’s analyzed, it is considered primary research. Through the different forms of primary research, your business has the opportunity to test its brand identity and marketing messages. You will also make connections with potential targets, all while gaining valuable information.
One-on-one interviews: Your business can select one out of every 100 customers (or however many you choose) that visit its website or walk into the store to interview one-on-one. With an interview between a representative of your business and a customer, you can form a relationship. You’ll show your customers that you are interested in them. By sitting with someone face-to-face, you give them the chance to provide valuable feedback and teach you more about how and why people shop there, or use your products or services.
Surveys: In creating and distributing a survey, your business can gather data pertaining to its audience directly online, which is fast. Along with your survey email, include the option to visit a landing page or even a mini site before they get to the People like to compensated for their time. Provide some sort of incentive for completing the survey, like a freebie, promotional code or a discounted product, and many will be happy to take your survey.
Focus groups: With focus groups, your business can collect the same types of information as it would with a survey, but more in-depth and with the advantage of face-to-face interaction. Participants are able to see and touch products which is nice. They’ll also feel that your business genuinely has an interest in hearing their feedback when you give people the ability to connect with fellow participants and spend time thinking about your brand, it’s a win/win which can create a long-time customer.
Here are some typical questions to ask your potential target customers so that you can learn more.
How do you spend your free time?
What values are most important to you?
How do you prefer to interact and communicate with businesses?
What issues do you most often encounter when buying XX?
What factors contribute to your purchasing decisions?
How can your business’s product or service help them?
How do they most often access news information?
Where do you most often spend time online?
Where do you like to shop online?
With these types of questions, your business will gain better insight into why your customers do or would buy from you, and what makes them tick. By knowing more about their decision-making, personalities, and concerns, you can be more effective when it comes to building your business’s brand message and value proposition.
Secondary research:
Unlike primary research, with secondary research, part of the process has already been done for you. It uses data that has been collected by outside organizations (like market research firms or government agencies.) You leverage the data collected by outside sources and use it to form your own conclusions. You can learn more about your competitors and your industry as a whole through secondary research. Seeing who your competitors have identified as their target market and how they position their brand can help your business’ marketing efforts. Your small business can not be for everyone, and therefore does not need to try to market itself to everyone. Identify your target market and begin catering to the specific needs of your ideal customer.
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