face to face marketing Job in pune

B2B Experiential Marketing – When does it work?

What is experiential marketing? On the rise in recent years, face to face marketing Job in pune and experiential marketing is all about customer interaction with your brand. It offers a unique experience with products or services, allowing customers to get a feel for how they would use it in their lives. For years marketers have been trying to get customers to use and trial their products. In this way it’s not a new concept; there have however, certainly been some innovative spins on how it’s done. Let’s look at experiential marketing, how it can work for B2Bs and some of the ways it can help build your brand.

Emotional + Experiential Branding = Experiential Marketing The two elements that underpin experiential marketing are emotional branding and experiential branding.

Emotional branding: is about building the relationship between your brand and customers. Promoting emotional benefits like brand trust, security and credibility as a result of engaging with your brand is crucial. Experiential branding: designs and creates interactions that are sensory in nature, which emotionally influences preferences, shaping brand perception, and influencing satisfaction and loyalty. An excellent experiential marketing campaign is able to fuse both elements seamlessly together. Experiential Marketing for B2Bs In recent years interest in B2B experiential marketing has grown and some of the initial hesitation surrounding it has been replaced with a working understanding, when to do it, and how it stimulates ROI. For B2Bs, experiential marketing is generally less obvious, with the focus often on services (for example) in place of B2C exciting product launches. Oftentimes the B2B budget is also stretched. However we are seeing marketers begin to recognise the potentials that the experience can offer consumers. “The success of brand experience within the B2C market has not gone unnoticed, and B2B marketers are waking up to the potential of brand experience. However, there is a long way to go before they catch up with their B2C counterparts.” – Graham Ede, Ion Group 3 Examples of B2B experiential marketing Location with B2Bs can be one of the major barriers, and while it may not be easy to do experiential marketing in quite the same way as B2C, there’s certainly room to employ some of the same principals. Creating sensory interactions that promote core feelings of trust, and awareness of your product or services is central to this. Fulcrum marketing in public spaces – Linked with experiential, some marketers use a form of Fulcrum marketing. They tend to hold this drive in places where there are high concentrations of business buyers. Branded promotional staff can offer business people the opportunity to enter in a promotion, or sign up to attend an event whilst promoting the benefits of the product.  demonstrations & reward – as part of a targeted marketing strategy, those in the IT space can offer information via webinar or video, which can showcase some aspects of the technology solution. Some marketing and web-based tools such as  offer a free trial period, together with online coaching via Skype. This allows the user to build confidence in using the tool, and to experience all of the benefits of the trial period. At the end of the trial period (7 days), the participant is given a report with feedback on how well they have used the tool. Then they are awarded a certificate. Surprises and games – Surprising customers by showing up where they least expect you, gifting them, or sending them a card is a way to provide an out of the box experience and drive brand awareness. Another option could be to exhibit at a partner’s event as IBM did. Their interactive stand came complete with a candy bar, and plasma screens which posted live tweets from event attendees. Digital technology such as apps and games are also opportunity areas, and while often costly, look set to become more widespread and affordable in future. Experiential marketing reflects the growing importance of emphasising emotions to build successful brands. Digital media offers expanding opportunities to offer such experiences. In the ever-competitive B2B marketplace, it’s no longer enough to rely on traditional modes for lead generation. B2B marketers need to consider the complete kit that is available to them including; social media, mobile, search, paid advertising, print, telemarketing and increasingly placing emotion at the heart of it all with an experiential approach.

face to face marketing Job in pune

Branding for Results

Most companies believe that a solid product with good service, delivered on time, is enough to create a competitive edge in most markets. Yet, research indicates that most buyers do not believe there’s much difference among competitors’ products. Predictably in that situation, most buyers defer to price.But, there is hope. In order to differentiate yourself, you must focus on the concept of brand identity – that which sets you apart. The goal of brand identity is to have your end user believe that your product or service is different from, or more valuable than, the other products in your market sector. And your customers will have to be willing to pay more for it.

Look at the products and services your company provides, and then ask yourself – what do your customers receive? “On time delivery,” “customer service,” “quality,” Give me a break! How many companies do you know that would sell against you and say they didn’t have quality products, on time delivery, great customer service, and superior sales people? Get real. Everybody’s saying the same thing. So what is your advantage?

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Brand identity is the business that your customers and prospects think you are in, not the business that you think you are in. There are three ways customers and prospects can brand you. They can brand you by virtue of the product that you sell, which is the simplest form of brand identity. They can brand you by virtue of your process, the extras that you wrap around your product – or they can brand you by virtue of the outcomes – what your product or service does for the customer. This is the most sophisticated form of brand identity.

Look around you at great companies that have followed the outcomes lead:
  • Xerox went from the copier company to the document company.
  • Kinko’s went from your copy center to your branch office.
  • Harley-Davidson was told it was extinct many years ago. It fought itself back to prominence by shifting from selling motorcycles to selling a lifestyle. It’s an experience, a sense of belonging, and like owning a nostalgic slice of Americana.
If these fine companies can do it, you can do it. These four questions will help you evaluate your brand identity:
  • 1 – Do your customers understand your product and service well enough to be able to describe what you do clearly to others?
  • 2 – Do your customers know what makes your company special and can they articulate that within their own company?
  • 3 – Do your customers value your brand so much that they are willing to pay more for whatever it is that makes it so special?
  • 4 – Do your customers feel so strongly about your brand that they will defend it – even at a higher price – when it comes under attack?
If you answered No” to any of these questions, then we need to go to work on your brand identity right now.
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There are two ways that your customers learn what business you’re in: design and behavior. Design is the business you tell them you’re in. Behavior is the business you show them you’re in.

Answering three very simple questions enables you to announce your brand:
  • Who are you?
  • What do you do?
  • Whom do you do it for?

How do you answer those questions today? When you describe your business, do you sound just like your competition? Consequently, are your products and services – your brand – perceived as generic and undifferentiated?

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The Brand Trilogy involves three steps:
  • 1 – Creating the Brand – deciding the function of the business and how to describe it to your prospects and customers.
  • 2 – Selling the Brand – how you have to alter the nature of your sale to sell this enhanced offering to the customer.
  • 3 – Living the Brand. – the procedures you need to create within your company to ensure that you fulfill this brand promise to the end user.

Creating the brand must be approached from the outcomes perspective. Remember the three questions: Who are you, what do you do, and whom do you do it for? Creating the brand is the most important step in the branding process.Selling the brand involves altering the sales process to communicate effectively your brand’s value proposition to the client. Not only must your sales process communicate this, but also your sales force must be able to articulate these outcomes in the context of the prospect’s company in terms they can understand.

Living the brand begins after the sale is made. You have made a promise. What internal dynamics must you now mobilize to fulfill this enhanced and expanded business promise?

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Be honest about your positioning in the marketplace. Look at the brand trilogy – creating, selling, and living the brand – and see how it applies to your business. Have the courage to ask the four questions about how your clients currently embrace your product or service line. Be willing to take a design look as well as a behavior look at your company. If you do these things and are ever vigilant and diligent to the marketplace, you will lay a blueprint for phenomenal and continued success.

Remember the quote from the great hockey player, Wayne Gretsky, when he was asked how he managed to be the greatest hockey player of all time. He said, “You know, I’m a little surprised you haven’t picked it out on your own. But since you haven’t, I’ll be happy to tell you. I always go where the puck is going to be.”That is my wish for you today. That you take your business not where it is, but where it can be, where it should be, and where the customer really wants it to be.

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