Experiential marketing firm in pune

B2B Experiential Marketing – When does it work?

What is experiential marketing? On the rise in recent years, Experiential marketing firm in pune and experiential marketing is all about customer interaction with your brand. It offers a unique experience with products or services, allowing customers to get a feel for how they would use it in their lives. For years marketers have been trying to get customers to use and trial their products. In this way it’s not a new concept; there have however, certainly been some innovative spins on how it’s done. Let’s look at experiential marketing, how it can work for B2Bs and some of the ways it can help build your brand.

Emotional + Experiential Branding = Experiential Marketing The two elements that underpin experiential marketing are emotional branding and experiential branding.

Emotional branding: is about building the relationship between your brand and customers. Promoting emotional benefits like brand trust, security and credibility as a result of engaging with your brand is crucial. Experiential branding: designs and creates interactions that are sensory in nature, which emotionally influences preferences, shaping brand perception, and influencing satisfaction and loyalty. An excellent experiential marketing campaign is able to fuse both elements seamlessly together. Experiential Marketing for B2Bs In recent years interest in B2B experiential marketing has grown and some of the initial hesitation surrounding it has been replaced with a working understanding, when to do it, and how it stimulates ROI. For B2Bs, experiential marketing is generally less obvious, with the focus often on services (for example) in place of B2C exciting product launches. Oftentimes the B2B budget is also stretched. However we are seeing marketers begin to recognise the potentials that the experience can offer consumers. “The success of brand experience within the B2C market has not gone unnoticed, and B2B marketers are waking up to the potential of brand experience. However, there is a long way to go before they catch up with their B2C counterparts.” – Graham Ede, Ion Group 3 Examples of B2B experiential marketing Location with B2Bs can be one of the major barriers, and while it may not be easy to do experiential marketing in quite the same way as B2C, there’s certainly room to employ some of the same principals. Creating sensory interactions that promote core feelings of trust, and awareness of your product or services is central to this. Fulcrum marketing in public spaces – Linked with experiential, some marketers use a form of Fulcrum marketing. They tend to hold this drive in places where there are high concentrations of business buyers. Branded promotional staff can offer business people the opportunity to enter in a promotion, or sign up to attend an event whilst promoting the benefits of the product.  demonstrations & reward – as part of a targeted marketing strategy, those in the IT space can offer information via webinar or video, which can showcase some aspects of the technology solution. Some marketing and web-based tools such as  offer a free trial period, together with online coaching via Skype. This allows the user to build confidence in using the tool, and to experience all of the benefits of the trial period. At the end of the trial period (7 days), the participant is given a report with feedback on how well they have used the tool. Then they are awarded a certificate. Surprises and games – Surprising customers by showing up where they least expect you, gifting them, or sending them a card is a way to provide an out of the box experience and drive brand awareness. Another option could be to exhibit at a partner’s event as IBM did. Their interactive stand came complete with a candy bar, and plasma screens which posted live tweets from event attendees. Digital technology such as apps and games are also opportunity areas, and while often costly, look set to become more widespread and affordable in future. Experiential marketing reflects the growing importance of emphasising emotions to build successful brands. Digital media offers expanding opportunities to offer such experiences. In the ever-competitive B2B marketplace, it’s no longer enough to rely on traditional modes for lead generation. B2B marketers need to consider the complete kit that is available to them including; social media, mobile, search, paid advertising, print, telemarketing and increasingly placing emotion at the heart of it all with an experiential approach.

Experiential marketing firm in pune

How to Market to Consumers in a Post-Screen World

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It seems like just yesterday that marketers were wondering how their brands would survive once consumers started paying more attention to their mobile devices than they did to the TV, radio, or newspaper. Marketers were forced to forget much of what they knew about marketing and advertising in order to rapidly adjust to the new digital world. But now, even the digital and mobile world is changing, and marketers must quickly adjust once more in order to stay relevant.

Changes in the Digital and Mobile World

Although the iPhone X made a lot of headlines this year, it was another new Apple product that should have caught marketers’ attention. The Apple Watch Series 3 was also introduced in 2017, and it was the first watch to come with LTE cellular connectivity. With this new technology, consumers with an Apple Watch will be able to put on a pair of headphones and do many of the same things with their watch that they can do on their phone. This includes making phone calls, getting directions, playing music, sending text messages, and even asking Siri to look up movie times online.

The Apple Watch isn’t the only device that consumers can use to perform many of these tasks. Many consumers have turned to digital home assistants such as Amazon’s Alexa when they want to complete many of the tasks that they relied on their smartphones for in the past. Using a smart speaker, consumers don’t have to pick up their smartphones to place phone calls, set reminders, play music, or even search for affordable plane tickets for an upcoming trip.

The Problems Marketers Must Face

Why do these changes to how consumers use their devices matter to marketers? Now that consumers can rely on a hands-free device to do all of these tasks, there’s no need for them to look at their smartphone screens. As a result, marketers may find that communicating with consumers via digital ads, social media, and mobile apps may not be as effective. Since the vast majority of brands rely on reaching consumers through these channels, marketers may find the need to drastically adjust their strategies to align with consumer behavior in a post-screen world.

Of course, devices such as Apple Watches have screens, too. But, the size of the Apple Watch’s screen is significantly smaller than the size of a standard smartphone screen. Marketers who attempt to get their message across to someone who is wearing an Apple Watch must remember that small fonts or details may not be visible on such a tiny screen.

Another challenge that marketers will face is the fact that many consumers will rely on voice commands and digital assistants to make important purchase decisions. In the past, a consumer who is looking for a local pizza restaurant typically used Google to search for the best pizza places nearby. Brands who wanted to target these consumers could invest in SEO or bid on pay-per-click ads in order to increase their chances of appearing in the search results. Then, the brand would have an opportunity to sell to the person looking for pizza with a catchy headline or enticing pay-per-click ad. But now, consumers who have Apple Watches or smart speakers may simple use voice commands to ask for this information instead. Consumers will no longer be presented with a list of options—instead they may rely on whatever their digital assistant suggests.

How Marketers Can Adjust to the Post-Screen World

It’s estimated that about 30% of interactions that take place between a human and a computer will be voice or location activated by the end of the decade. What does this mean for marketers? It’s not time to completely abandon all digital and mobile marketing efforts, but it is an appropriate time to start making adjustments.

Some industry experts believe that brands need to invest heavily in “anticipatory” services that can predict what consumers want with such accuracy that consumers place their complete trust in the service. For example, in an ideal world, a woman who is shopping for a red lipstick could use voice commands to order a lipstick without ever looking at the screen to check the color. In this example, the anticipatory service built by the cosmetic brand would use the consumer’s past purchases to determine which shade of red lipstick would look best on her.

Building anticipatory services may be effective, but it is also incredibly costly, which means it’s not an option for the vast majority of brands. One inexpensive way for marketers to start adjusting to the post-screen world is to implement a voice-friendly SEO strategy.

Researchers have found that search queries vary greatly depending on whether the consumer is searching by text or voice. For instance, someone who is searching for a red lipstick by text may type in “best red lipstick” or “dark red lipstick” whereas someone who is searching by voice may ask “What is the best red lipstick?” or “Where can I buy dark red lipstick?” A brand that only uses “best red lipstick” and “dark red lipstick” as keywords may not have a chance with the customers who are searching by voice. To ensure that both groups of customers are targeted, marketers must adjust their SEO keyword strategy.

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