Two Customer Service Best Practices From The Same Business

Two Customer Service Best Practices From The Same Business

 Over at *Star In The Margin, Michael Chaffin gives two examples of extraordinary customer service at the Capital Hotel in Little Rock, Arkansas. The first involved the hotel spending close to $400 to take care of a customer’s problem. That story rises to the level of the famous urban legend about a Nordstrom’s employee taking back a set of tires.

Bloggers are quick to jump on a business or individual when they do something wrong. I want to challenge my fellow business bloggers to link back to Michael’s story and let’s see if we can’t reward the Capital Hotel for its most outstanding customer service.

Regards,

Glenn