engagement marketing agencies in pune

B2B Experiential Marketing – When does it work?

What is experiential marketing? On the rise in recent years, engagement marketing agencies in pune and experiential marketing is all about customer interaction with your brand. It offers a unique experience with products or services, allowing customers to get a feel for how they would use it in their lives. For years marketers have been trying to get customers to use and trial their products. In this way it’s not a new concept; there have however, certainly been some innovative spins on how it’s done. Let’s look at experiential marketing, how it can work for B2Bs and some of the ways it can help build your brand.

Emotional + Experiential Branding = Experiential Marketing The two elements that underpin experiential marketing are emotional branding and experiential branding.

Emotional branding: is about building the relationship between your brand and customers. Promoting emotional benefits like brand trust, security and credibility as a result of engaging with your brand is crucial. Experiential branding: designs and creates interactions that are sensory in nature, which emotionally influences preferences, shaping brand perception, and influencing satisfaction and loyalty. An excellent experiential marketing campaign is able to fuse both elements seamlessly together. Experiential Marketing for B2Bs In recent years interest in B2B experiential marketing has grown and some of the initial hesitation surrounding it has been replaced with a working understanding, when to do it, and how it stimulates ROI. For B2Bs, experiential marketing is generally less obvious, with the focus often on services (for example) in place of B2C exciting product launches. Oftentimes the B2B budget is also stretched. However we are seeing marketers begin to recognise the potentials that the experience can offer consumers. “The success of brand experience within the B2C market has not gone unnoticed, and B2B marketers are waking up to the potential of brand experience. However, there is a long way to go before they catch up with their B2C counterparts.” – Graham Ede, Ion Group 3 Examples of B2B experiential marketing Location with B2Bs can be one of the major barriers, and while it may not be easy to do experiential marketing in quite the same way as B2C, there’s certainly room to employ some of the same principals. Creating sensory interactions that promote core feelings of trust, and awareness of your product or services is central to this. Fulcrum marketing in public spaces – Linked with experiential, some marketers use a form of Fulcrum marketing. They tend to hold this drive in places where there are high concentrations of business buyers. Branded promotional staff can offer business people the opportunity to enter in a promotion, or sign up to attend an event whilst promoting the benefits of the product.  demonstrations & reward – as part of a targeted marketing strategy, those in the IT space can offer information via webinar or video, which can showcase some aspects of the technology solution. Some marketing and web-based tools such as  offer a free trial period, together with online coaching via Skype. This allows the user to build confidence in using the tool, and to experience all of the benefits of the trial period. At the end of the trial period (7 days), the participant is given a report with feedback on how well they have used the tool. Then they are awarded a certificate. Surprises and games – Surprising customers by showing up where they least expect you, gifting them, or sending them a card is a way to provide an out of the box experience and drive brand awareness. Another option could be to exhibit at a partner’s event as IBM did. Their interactive stand came complete with a candy bar, and plasma screens which posted live tweets from event attendees. Digital technology such as apps and games are also opportunity areas, and while often costly, look set to become more widespread and affordable in future. Experiential marketing reflects the growing importance of emphasising emotions to build successful brands. Digital media offers expanding opportunities to offer such experiences. In the ever-competitive B2B marketplace, it’s no longer enough to rely on traditional modes for lead generation. B2B marketers need to consider the complete kit that is available to them including; social media, mobile, search, paid advertising, print, telemarketing and increasingly placing emotion at the heart of it all with an experiential approach.

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Drury Design in Chief Marketer: B2B Content Marketing

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Just about every B2B marketer has content. But not every B2B marketer is necessarily doing content marketing. “Blanketing people with junk isn’t content marketing,” says Chris Drury, president/chief creative officer, Drury Design Dynamics. “People are beginning to understand that they need a strategy.”

“It comes down to creating relevant content that gets in front of the right people at the right time,” says Doug Pace, vice president and COO of Bayshore Solutions.“You have to understand your consumer and what interests them—we want to capture those consumers higher in the buying funnel. Most of them don’t even know that they are looking for your product, so you need to send them down the path you want them on.”

“On the B2B side, there are so many people who do hours of research before they make a call, so you want to be high in the consideration set,” says Jenni Walsh, director of digital marketing, Bayshore Solutions.“You need to have branding and content that will speak to their needs, with a strong call to action.”

In many organizations, there are two tracks of thinking about how to approach the customer, notes Marcia Chithelen vice president, marketing strategy, BizMark. Corporate marketing is thinking big picture, with a global view of generating content to move into new spaces. At the product manager level, the content generation approach is more narrow and focused.

“Having content is important, but really understanding where your customers are is a big thing,” says Ed Gillespie, executive director, BizMark.“You need to use it to tie your product to their larger corporate initiatives and position yourself to be part of the solution.”

WHAT YOU NEED
Marketers must come up with a content calendar, to highlight what needs to get promoted at what point in the year, says Walsh. Companies need to have a clear focus on what content needs to be produced, who is responsible for producing it, how often it should be updated and what graphics are needed to make it pop. “Most people understand the need for having copy and written content, but the powerful messaging that you can get across in a video or photo is important and should be included in any content strategy,” she says.

All of these elements can be incorporated into an integrated strategy involving PR, LinkedIn, case studies, webinars, whitepapers and more, says Pace. “If you can take off the gloves and say you’ll give away the secret sauce, you’ll be seen as an expert and that will drive awareness.”

The challenge is to optimize the experience for your customer, and how to become a more agile content marketer, notes Abaza. Marketers are increasingly looking to marketing automation solutions to figure out ways to generate leads from premium con- tent like whitepapers and webinars without having to ask IT to create a new landing page every time they want to test something.

ROI IMPACT
Of course, knowing who you are targeting is essential. Bayshore spends time with clients creating buyer personas centered around individual customers, what they are after and what drive them emotionally, says Pace.

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